Cuyamaca College Complaint Procedures
There are established procedures
for resolving complaints from not only prospective and current students, but also community members. For example, as a standard practice, the
first step should be to seek a resolution at the local level with the appropriate department. If the complainant does not feel that the issue
has been solved at this level to his or her satisfaction, the complainant is able to pursue the matter through the established chain
of command. The process must be clearly stated and in compliance with Federal regulation (HEA Title
IV, CFR, Sections 600.9 and 668.4 (3) (b)
since all Title IV eligible institutions must not only have, but also state its administered complaint process.
Process for Submitting All Types of Complaints by Prospective and Current Students:
Send an email to the department supervisor detailing a summary of the problem, including the steps taken to resolve the issue, and the desired
outcome. If, after meeting with the department supervisor, you are not satisfied with the outcome, contact the Administrator of the appropriate
Department or Division. If, after meeting with the Administrator of the
appropriate Department or Division, you are not satisfied with the
outcome and have taken the appropriate steps to resolve the matter
through the established chain of command, contact the Vice President of that Division.
Process for Submitting All Types of Complaints by Community Members:
Send an email, detailing a summary of the problem, including the steps taken to resolve the issue and the desired outcome to the
Vice President of Administrative Services, Vice President of
Instruction, the Vice President of Student Services, or the College
President.
Process for Submitting Unresolved Complaints from Prospective Students, Current Students, and/or Community Members to the
State Level:
Although it is our goal to resolve complaints at the campus level, there may be times when a complainant is not satisfied with the outcome. In
these situations, the complainant is encouraged to contact the California
Community College Chancellor's Office. The form to submit your complaint
can be found at:
http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx.
There is a separate link for discrimination complaints. (see below)
Process for Submitting Discrimination Complaints:
If you are submitting a complaint that pertains to unlawful discrimination, you can submit the complaint to the
California Community College Chancellor’s Office
website at:
http://www.cccco.edu/ChancellorsOffice/Divisions/Legal/Discrimination/tabid/294/Default.aspx
Process for Submitting Accreditation Complaints:
If you are submitting a complaint that pertains to the institution’s compliance with academic program quality and accrediting standards,
please submit the information to the Accrediting Commission for Community and Junior Colleges (ACCJC), which accredits the academic
programs of the California Community Colleges.
The link to submit your complaint can be found at:
http://www.accjc.org/complaint-process
(Nothing in this disclosure should be construed to limit any right you may have to take civil or criminal legal action to resolve your
complaints.)
California Community College Chancellor's Office Complaint Form Link
Printable version of the information and links on this page
